Messages
Guest email and website inquiries in one inbox, linked to their bookings.
Select a conversation
Pick a thread from the inbox to read the full history and reply.
Templates & automation
Keep replies consistent and let routine sends run themselves.
Message templates
Reusable messages with merge fields — insert them manually or attach them to an automation.
| Name | Subject | Kind |
|---|---|---|
| Booking confirmation | Your stay at {{property_name}} is confirmed | Automation |
| Pre-arrival details | Arrival details for {{property_name}} | Automation |
| Balance reminder | Balance due for booking {{booking_code}} | Automation |
| Post-stay thank you | Thank you for staying with us | Automation |
| Directions & parking | Getting to {{property_name}} | Manual |
Automations
Scheduled sends triggered by booking events. Toggles are cosmetic in the demo.
Send confirmation on booking
When a booking is confirmed · uses “Booking confirmation”
Arrival details 7 days before check-in
7 days before check-in · uses “Pre-arrival details”
Balance reminder 35 days before check-in
5 days before the balance is due · uses “Balance reminder”
Thank-you note 1 day after checkout
1 day after checkout · uses “Post-stay thank you”